Hi, I'm Diana 👋
I build CS systems that prevent churn and drive growth. 15 years of scaling customer success at companies from startups to Fortune 500s.
What I've Built
Real results from real companies, not theoretical frameworks
CS MVP & Team Lead
Rose from CSM to Principal Account Manager, earned CS MVP award, selected for Emerging Leaders (top 2%), and promoted to manage CSM teams.
Top 2% Company-WideEnterprise Account Management
Managed strategic relationships with Fortune 500s including Meta, Walmart, NBC Universal, and American Express.
Fortune 500 ExperienceCross-Industry Expertise
16 years across B2B SaaS, ad tech, media, and enterprise software. From scaling startups to managing billion-dollar accounts.
16 Years ExperienceResults I've Delivered
Specific improvements from my CS optimization work
My Approach
"Most focus on keeping the lights on, but few notice how much energy is being wasted."
I don't just give you recommendations—I build the systems, train your team, and make sure everything works before I leave. Your CS operations should free your team to do their best work, not create more busy work.
When I'm Not Building CS Systems
You can find me on family walks with our award-winning Maltipoo, Biff, exploring new coffee shops in LA, or bookmarking recipes for my always-hungry toddler (though I rarely get around to cooking them!).
Ready to Build Systems That Scale?
Let's talk about your CS challenges and how to fix them
Get In Touch